Terms & Conditions

Terms of service for Shree Ram Enterprises

Last Updated: December 2024

1. Acceptance of Terms

By accessing and using the services of Shree Ram Enterprises, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Services Description

Shree Ram Enterprises provides water purification solutions including:

  • Sale of water purifiers, RO systems, UV purifiers, and related equipment
  • Installation and setup services
  • Maintenance and repair services
  • Annual Maintenance Contracts (AMC)
  • Water quality testing and consultation

3. Service Area

Our services are primarily available in Jaipur and surrounding areas. Service availability in specific locations may vary and is subject to our discretion.

4. Pricing and Payment

4.1 Pricing

All prices are quoted in Indian Rupees (INR) and are subject to change without notice. Prices include applicable taxes unless otherwise specified.

4.2 Payment Terms

Payment terms are as follows:

  • Full payment is required before installation for new purchases
  • AMC payments are due annually in advance
  • Repair services require payment upon completion
  • We accept cash, bank transfer, and digital payment methods

5. Installation and Delivery

5.1 Installation

Installation services are provided by our certified technicians. Installation includes:

  • Site survey and preparation
  • System installation and setup
  • Water quality testing
  • User training and demonstration

5.2 Delivery Timeline

Installation is typically completed within 2-7 days of order confirmation, subject to product availability and scheduling.

6. Warranty Terms

6.1 Product Warranty

All products come with manufacturer warranty as follows:

  • RO Membrane: 1 year
  • UV Lamp: 1 year
  • Pump and Motor: 2 years
  • Other Components: 1 year

6.2 Service Warranty

Installation services are covered by a 30-day service warranty. Any issues arising from improper installation will be rectified free of charge.

7. Maintenance and Support

7.1 AMC Services

Annual Maintenance Contracts include:

  • Quarterly maintenance visits
  • Free filter replacements
  • Priority repair service
  • 20% discount on spare parts

7.2 Support Hours

Customer support is available Monday to Saturday, 9:00 AM to 6:00 PM. Emergency services are available on call.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information about water quality and requirements
  • Ensuring proper electrical and plumbing connections
  • Following maintenance guidelines provided by our technicians
  • Notifying us of any issues or concerns promptly
  • Allowing access for scheduled maintenance visits

9. Limitation of Liability

Shree Ram Enterprises' liability is limited to the cost of the product or service provided. We are not liable for:

  • Indirect or consequential damages
  • Loss of business or profits
  • Damage caused by misuse or negligence
  • Issues arising from water quality beyond our control

10. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or supply chain disruptions.

11. Cancellation and Refunds

11.1 Order Cancellation

Orders may be cancelled before installation with a 10% cancellation fee. No cancellation is allowed after installation.

11.2 Refund Policy

Refunds are processed within 7-10 business days for eligible cases. Please refer to our Refund Policy for detailed terms.

12. Intellectual Property

All content, trademarks, and intellectual property on our website and materials remain the property of Shree Ram Enterprises or their respective owners.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Dispute Resolution

Any disputes arising from these terms will be resolved through mutual discussion. If resolution is not possible, disputes will be subject to the jurisdiction of Jaipur courts.

15. Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

16. Contact Information

For questions about these Terms & Conditions, please contact us: