Refund & Cancellation Policy

Our refund and cancellation terms for water purifier services

Last Updated: December 2024

1. Overview

At Shree Ram Enterprises, we strive to provide excellent water purification products and services. This Refund & Cancellation Policy outlines the terms and conditions for refunds and cancellations of our products and services.

2. Cancellation Policy

2.1 Order Cancellation

Customers may cancel their orders under the following conditions:

  • Before Installation: Orders can be cancelled with a 10% cancellation fee
  • After Installation: No cancellation is allowed after installation is completed
  • Custom Orders: Custom or special orders cannot be cancelled once manufacturing begins

2.2 Service Cancellation

Service appointments can be cancelled or rescheduled:

  • 24+ Hours Notice: Free cancellation or rescheduling
  • Less than 24 Hours: 50% cancellation fee
  • Same Day: 100% cancellation fee

3. Refund Policy

3.1 Product Refunds

Product refunds are available under the following circumstances:

  • Defective Products: Full refund within 7 days of delivery if product is defective
  • Wrong Product: Full refund if wrong product is delivered
  • Damaged in Transit: Full refund if product is damaged during delivery
  • Installation Issues: Refund if installation cannot be completed due to technical constraints

3.2 Service Refunds

Service refunds are available for:

  • Unsatisfactory Service: Partial or full refund if service quality is below standards
  • Service Not Provided: Full refund if paid service is not provided
  • AMC Cancellation: Pro-rated refund for unused portion of AMC

4. Refund Process

4.1 Refund Request

To request a refund, customers must:

  • Contact us within 7 days of the issue
  • Provide order number and reason for refund
  • Submit supporting documentation if required
  • Allow 2-3 business days for processing

4.2 Refund Timeline

Refunds are processed as follows:

  • Processing Time: 2-3 business days for approval
  • Bank Transfer: 3-5 business days
  • Digital Payments: 1-3 business days
  • Cash Refunds: Immediate (if applicable)

5. Non-Refundable Items

The following items and services are non-refundable:

  • Customized or personalized products
  • Services already provided (installation, maintenance, repairs)
  • Filter cartridges and consumables
  • AMC services after 30 days of activation
  • Products damaged due to customer misuse
  • Products returned after 7 days

6. Return Policy

6.1 Return Conditions

Products can be returned if they meet the following conditions:

  • Product is in original packaging
  • All accessories and documentation are included
  • Product is not damaged or used
  • Return request is made within 7 days

6.2 Return Process

For product returns:

  • Contact us to initiate return process
  • We will arrange pickup from your location
  • Product will be inspected upon return
  • Refund will be processed if conditions are met

7. Warranty Claims

Warranty claims are handled separately from refunds:

  • Defective products under warranty will be repaired or replaced
  • No refund for warranty claims unless repair/replacement is not possible
  • Warranty terms are as per manufacturer specifications

8. Force Majeure

We are not liable for delays or inability to provide refunds due to circumstances beyond our control, including:

  • Natural disasters
  • Government regulations
  • Banking system issues
  • Supply chain disruptions

9. Dispute Resolution

In case of disputes regarding refunds or cancellations:

  • First, contact our customer service team
  • If unresolved, escalate to management
  • Final resolution through mutual discussion
  • Legal recourse as per applicable laws

10. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Customers will be notified of significant changes via email or website notice.

11. Contact Information

For refund and cancellation requests, please contact us:

12. Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy.